1- How did you contact technical support?

2- The amount of time i had to wait to get a response was reasonable

3- The technical support staff was courteous

4- The technical support staff was knowledgeable

5- The technical support staff was helpful

6- The technical support staff was easy to understand

7- The technical support staff was able to help me solve my problem quickly

8- Was your problem resolved by the technical support staff member you spoke with initially, or were you transferred to another staff member ?

9- Was your problem resolved on the first contact to technical support or was additional technical support requeried ?

10- How would you rate the quality of the assistance you received from technical support ?

11- How would you rate your satisfaction with the technical support services you received?